What is the check-in and check-out policy at Sofitel Auckland Viaduct Harbour?
Check-in is from 15:00 and check-out is by 11:00.
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Sofitel Auckland Viaduct Harbour, Auckland
259US$
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Key details
About the Hotel
21 Viaduct Harbour Avenue,
Auckland,
New Zealand,
1010,
Auckland Region
- Next to the Viaduct Harbour
Perfect
8.2
8.3
4.3
4.4
Loved by guests
"The pool was fabulous after a 24hr flight."
"Inside our room, we discovered thoughtful details: a personalized birthday card, a delicious birthday cake, and a sweet toy gift, all beautifully arranged."
"The best thing going for this hotel is the location."
Sofitel Auckland Viaduct Harbour, a 5-star hotel rated 8.1/10 on Booking.com, features French-inspired elegance amid a scenic marina. Guests can expect high-end amenities, including a
Rooms & Amenities
Rooms at Sofitel Auckland Viaduct Harbour provide a blend of luxury and comfort, featuring
Dining Options
Sofitel Auckland's
Leisure & Business
Recreation facilities include a well-equipped gym and a
Location & Transportation
Sofitel Auckland Viaduct Harbour lies within Auckland's Central Business District, ideally positioned for exploring nearby attractions like the
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Choose your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Superior King Room Mobility Accessible
2 persons
35 m²
1 King-size bed
Shower
Coffee machine
room details
Luxury Room Balcony
2 persons
41 m²
1 King-size bed
Shower
Coffee machine
room details
Superior King Room
2 persons
35 m²
1 King-size bed
Shower
Coffee machine
room details
Luxury Atrium Room
2 persons
43 m²
1 King-size bed
Shower
Coffee machine
room details
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Price and Room Availability
Check availability and prices for your dates now!
Facilities
The hotel offers amenities for your comfortable stay and unforgettable experiences
General
- No smoking on site
- Free Wi-Fi
- On-site car park
- Handicap parking
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
- Express check-in/ -out
- No pets allowed
- Rooms/ Facilities for disabled
- Wheelchair access
- 24-hour security
- Luggage storage
- Locker room
- Lift
- Currency exchange
- Coffee shop
- Vending machines
- Smoke detectors
- Fire extinguishers
- Key card access
- Key access
Sports & Fitness
- Fitness centre
- Canoeing
- Hiking
- Cycling
- Fishing
Guest Parking
- Electric kettle
Services
- Valet parking
- Room service
- Housekeeping
- Car hire
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Welcome drink
- Happy hour
Dining
- In-room breakfast
- Restaurant
- Snack bar
- Bar/ Lounge area
- Packed lunches
- Special diet menus
Business
- Business centre
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Cots
- Babysitting/Child services
- Children's menu
Facilities for people with disabilities
- Bathroom for disabled
Spa & Leisure
- Indoor swimming pool
- Leisure/ TV room
- Spa & wellness centre
- Sauna
- Jacuzzi
- Pedicure
- Manicure
- Waxing
- Body scrub
- Facial
- Treatment room
- Body wraps
- Back massage
- Full body massage
Room features
- Wi-Fi in rooms
- Heating
- Mini-bar
- Sitting area
- Tea and coffee facilities
- Dining table
- Ironing facilities
Bathroom
- Free toiletries
Self-catering
- Electric kettle
Media
- AM/FM alarm clock
Room decor
- Carpeted floor
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Dining Onsite
At Sofitel Auckland Viaduct Harbour, dining transforms into a delightful exploration of flavors with the exquisite offerings of La Marée THE RESTAURANT. Guests can indulge in a harmonious blend of French elegance and local seafood, all set against a backdrop of modern sophistication and warmth.
Location
21 Viaduct Harbour Avenue,
Auckland,
New Zealand,
1010,
Auckland Region
Map view
21 Viaduct Harbour Avenue,
Auckland,
New Zealand,
1010,
Auckland Region
City landmarks
Tower
SkyTower
870 m
Park
Auckland War Memorial Museum
2.5
km
Landmark
Viaduct Harbour
980 m
Gallery
Auckland Art Gallery Toi o Tamaki
1.5
km
Museum
New Zealand Maritime Museum
840 m
Square
Aotea Square
1.3
km
Landmark
Queen Street
1.3
km
Event hall
SKYCITY Auckland Convention Centre
930 m
Theatre
Aotea Centre
1.2
km
Park
Albert Park
1.6
km
Shopping Area
Victoria Park Market
640 m
Public Building
Auckland Town Hall
1.5
km
Square
Vulcan Lane
1.0
km
Church
St Patrick's Cathedral
740 m
Square
Takutai Square
1.3
km
Stadium
Spark Arena
2.1
km
Event hall
ANZ Viaduct Events Centre
630 m
Church
St Matthew-in-the-City Church
670 m
Landmark
Britomart
1.2
km
Harbour
Queens Wharf
1.5
km
Landmark
Statue of Sir Dove-Myer Robinson
860 m
Harbour
Princes Wharf
820 m
Event hall
SKYCITY Auckland
930 m
Bridge
Wynyard Crossing
950 m
Park
Silo Park
750 m
Library
Central City Library
1.5
km
Bridge
Auckland Harbour Bridge
4.3
km
Nearby
Square
Wynyard Quarter
480 m
138 Halsey Street Freemans Bay
America's Cup Village
440 m
Westhaven Drive Curran St intersection
Westhaven Promenade
520 m
Restaurants
Le Restaurant
120 m
21 Viaduct Harbour Avenue At Hotel Sofitel
21 Viaduct Cafe
50 m
21 Viaduct Harbour Avenue
Mojo Viaduct Harbour
70 m
Vodaphone Building 20 Viaduct Harbour Avenue
Ceviche Bar by Besos Latinos
290 m
H3 - 132 Halsey St
Major Sprout
780 m
21 Graham Street
Toto' Pizza
700 m
5 Hardinge Street Auckland
Salt Cafe
430 m
1 Fanshawe St
Explore Auckland
Explore Auckland
SkyTower
11 minutes' walk
Iconic landmark offering panoramic views of Auckland from 328 meters. Features a glass floor and dining options.
Auckland War Memorial Museum
30 minutes' walk
Heritage-rich museum showcasing New Zealand's history, culture, and natural environment with guided tours available.
New Zealand Maritime Museum
11 minutes' walk
Insightful museum dedicated to New Zealand's maritime history, featuring sailing vessel displays and interactive exhibits.
Wynyard Quarter
6 minutes' walk
Vibrant waterfront area with parks, markets, and eateries, perfect for leisurely strolls and enjoying local street food.
Le Restaurant
2 minutes' walk
Elegant French dining with a refined atmosphere. Signature dishes include duck confit and delectable pastries.
Ceviche Bar by Besos Latinos
4 minutes' walk
Vibrant Latin restaurant specializing in fresh ceviche and other South American dishes, offering a lively atmosphere.
SKYCITY Auckland Convention Centre
12 minutes' walk
Popular venue hosting concerts, exhibitions, and events. Offers a buzzing nightlife with bars and lounges nearby.
Aotea Centre
15 minutes' walk
Cultural hub featuring live performances, theater, and music events. Family-friendly shows and exhibitions often available.
Getting around
Reviews and Ratings
Reviews from guests about their experience.
Theodore
United Kingdom,
January
2025
5.2/10
My stay at Sofitel Auckland Viaduct Harbour had its highs and lows. On one hand, the luxury atrium room was spacious and beautifully appointed, making my stay comfortable. However, I experienced some frustrating issues with the check-in process and room upgrades that detracted from the experience. Overall, the prime location near the waterfront and various attractions was a major plus! 🌊✨
Rooms
8.0
I found the Luxury Atrium room to be very comfortable and spacious, offering excellent facilities including good tea and coffee options. However, minor annoyances like curtains not meeting properly affected my sleep. I was pleased with the amenities available in the room, providing a sense of luxury.
Service
6.0
The staff were generally available and accommodating, but I encountered challenges with communication at check-in, which made the arrival process a bit frustrating. The managers seemed overwhelmed, making it difficult to address simple issues efficiently.
Location
10.0
The hotel's location is amazing, right on the harbor and perfect for exploring nearby eateries and attractions. It's also conveniently close to the ferry terminal and downtown activities, making it easy to get around.
Dining
8.0
I had a decent breakfast experience with a good buffet selection, although I chose to dine at local restaurants instead for better value. I appreciated the variety and quality offered at breakfast, which exceeded my expectations.
Facilities
7.0
The facilities provided were impressive, including room service and housekeeping. However, the lack of clear signage for check-in and other hotel areas was a notable downside, making navigation a bit of a challenge.
Jessica
United Kingdom,
December
2024
5.8/10
I recently stayed at Sofitel Auckland Viaduct Harbour and overall, it was a fantastic experience. The location right by the harbour made exploring the area easy, and the room was spacious and luxurious. While the breakfast was good, I did encounter some issues with the spa service that didn't quite meet my expectations. Nonetheless, I would certainly consider staying here again.
Rooms
10.0
My room was spacious, luxurious, and decorated beautifully, offering a nice view of the harbour. The bed was extremely comfortable, which made my stay even more enjoyable.
Service
9.0
The staff was attentive and friendly, ensuring that my experience was seamless from check-in to check-out. I appreciated their willingness to assist with any requests I had.
Location
10.0
The hotel's location is fantastic, right next to the harbour and within walking distance to lots of great restaurants and bars. It felt vibrant yet removed from the noise of the city.
Dining
8.0
Breakfast was the highlight, with a wonderful selection and great service. However, I did experience some disappointment with the spa's manicure service, which fell short of the high standards expected from a hotel of this caliber.
Facilities
8.0
The pool was a great refuge after my long flight, and I enjoyed the amenities available, including a cozy gym. While the dining options were generally good, I felt some minor details could be improved for a more luxurious experience.
Emma
United Kingdom,
November
2024
5.0/10
My stay at Sofitel Auckland Viaduct Harbour was quite enjoyable. The hotel itself was stunning, and the location was fantastic as it offered easy access to a variety of restaurants and bars. However, I encountered a few hiccups regarding the check-in process and some minor service issues during breakfast. Despite these drawbacks, I loved my experience overall and would definitely consider returning.
Rooms
8.0
The Superior King Room was spacious and well-appointed, featuring luxurious toiletries and a comfortable bed. However, I noticed the lack of drawers for non-hanging clothes, which was slightly inconvenient.
Service
7.0
Most staff were incredibly friendly and attentive. although, I did experience a bit of a rough interaction at the breakfast venue with one staff member who was a bit aggressive in his approach. Fortunately, the rest were pleasant.
Location
9.0
The hotel's location right on the Viaduct Harbour was perfect. just steps from an array of dining options yet secluded enough from the hustle and bustle of construction nearby.
Dining
7.0
The breakfast buffet had an extensive selection, though I felt some items were slightly overpriced and lacked freshness. It was a busy venue, making it necessary to wait for a table at times.
Facilities
8.0
The hotel featured great amenities, though the gym was small. I particularly loved the sauna and steam room, which added a lovely touch to my stay.
Grayson
United Kingdom,
November
2024
7.2/10
My stay at Sofitel Auckland Viaduct Harbour was quite enjoyable, with a spacious luxury room and good amenities, but some service issues and noise detracted from the experience. The hotel's location by the marina was fantastic, making it easy to explore the vibrant restaurant scene nearby. However, I did face some challenges with the service quality during my visit, which left me a bit disappointed overall. 🌊✨
Rooms
8.0
The luxury room was spacious and stylish, featuring an entry area, a separate wet bar, and floor-to-ceiling glass windows that let in natural light. However, privacy was limited as the rooms overlooked the courtyard.
Service
6.0
While some staff were attentive and helpful, I encountered notable hiccups like delayed luggage service and a few issues with the room amenities, which were frustrating.
Location
10.0
The hotel's prime location by Viaduct Harbour allowed for easy walks to excellent restaurants and attractions, all just steps away from the hotel.
Dining
6.0
The breakfast buffet was decent, offering a variety of options, though I was disappointed that certain items were consistently unavailable throughout my stay.
Facilities
8.0
The hotel had a good selection of facilities, including a gym, spa, and a charming bar area with water views that enhanced my stay.
Stella
United Kingdom,
November
2024
5.8/10
I really enjoyed my stay at the Sofitel Auckland Viaduct Harbour, as the luxurious atmosphere and attention to detail truly made a lasting impression. The warm welcome I received and the fantastic dining options boosted my experience. However, the bar service felt a bit slow at times, and I wasn't entirely satisfied with the breakfast selection. Overall, I'd say it was an excellent stay, but there are a few areas for improvement.
Rooms
8.0
My room was beautifully appointed and included a comfortable bed, desk, and a couch. It also had a lovely view of the street, although I did find the layout a bit odd with the TV facing the window.
Service
10.0
The staff was incredibly friendly and attentive, making me feel welcomed throughout my stay. Particularly, the staff helped with various arrangements, ensuring everything went smoothly.
Location
9.0
The hotel's location is fantastic, situated close to multiple restaurants and main attractions in the CBD, yet it was quiet enough to escape the hustle and bustle of city life.
Dining
9.0
I had an amazing breakfast and dinner at Lava Dining; the selection was good, though I did wish for a bit more variety at breakfast. Room service was efficient and the food was delicious.
Facilities
8.0
The fitness center was clean and well-maintained, which allowed me to enjoy my workouts. The additional services like room service and housekeeping were also well handled.
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 11 am
Guest Parking
Private parking is possible on site (reservation might be needed) at NZD 52 per day.
Internet
is available in for free.
Breakfast
You can start your day with a full breakfast, which costs NZD 52 per person per day.
Children & extra beds
There are no extra beds provided in a room.
Pets
Pets are not allowed.
Number of floors:
6
Number of rooms:
91
Former name
Westin Auckland Lighter Quay
FAQs
About Sofitel Auckland Viaduct Harbour
How far is Sofitel Auckland Viaduct Harbour from the nearest airport?
The hotel is approximately 21 km from Auckland Airport, which takes about 25 minutes by car.
What are the nearby attractions to Sofitel Auckland Viaduct Harbour?
Nearby attractions include Wynyard Quarter (0.5 km), Spark Arena (2 km), and Auckland Maritime Museum (1 km).
What dining options are available at Sofitel Auckland Viaduct Harbour?
The hotel features La Marée restaurant serving seafood cuisine and a lounge bar.
Is breakfast available at Sofitel Auckland Viaduct Harbour?
Breakfast is available for an additional charge of 52 NZD.
Does Sofitel Auckland Viaduct Harbour offer parking facilities?
Private parking is available on-site for 52 NZD per day, and a reservation is needed.
What are the room amenities at Sofitel Auckland Viaduct Harbour?
Rooms feature air conditioning, floor-to-ceiling windows, private balconies, and oversized bathrooms with separate rain showers and deep soaking bathtubs.
Does Sofitel Auckland Viaduct Harbour have accessibility features?
The hotel is wheelchair accessible.
Which languages are spoken by the staff at Sofitel Auckland Viaduct Harbour?
The staff at the hotel speaks multiple languages, including English and French.
What activities can guests enjoy at Sofitel Auckland Viaduct Harbour?
Guests can enjoy fitness activities, spa treatments, and leisure time by the indoor swimming pool.
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